Migrating to Nexthink Adopt in Infinity

The next step forward for organizations using Adopt (Classic) is to combine its powerful digital adoption capabilities with the comprehensive analytics of Digital Employee Experience (DEX).

To make this possible, Nexthink offers a fully integrated version of Adopt—seamlessly built into the Infinity platform.

Why to migrate?

By transitioning into the built-in Adopt version within Nexthink Infinity, you gain:

• Deeper insights: Track performance, transactions and engagement—even for soft navigation events when URLs remain unchanged.

• Faster, scalable in-app guides: Quickly develop guides using predefined library content, built-in default configurations, and AI-powered localizations/analytics.

• More control over guide targeting: Set granular permissions and role restrictions for guide visibility. Set up monitors to receive alerts when guide overlays break.

• Stronger DEX value: Use campaigns and experience metrics to benchmark and elevate employee satisfaction and productivity—backed by actionable, end-to-end insights into application success.

Migration steps according to your starting point

Transition steps vary based on your current Nexthink platform setup. Use the table below to follow step-by-step migration paths.

Refer to detailed documentation at each step for task completion.

Organizations with Infinity

These migration steps are for organizations with complete Nexthink infinity architecture, including the deployment of Collector and Nexthink browser extension.

In Nexthink:

1. Review and adjust accounts and roles for Adopt-relate content management.

2. Configure target web applications

   • Optionally, import application templates with predefined key pages and CSS selectors.

   • Alternatively, install preconfigured Applications from Nexthink Library, including applications such as Workday.

3. Recreate and publish guides in Nexthink Adopt

   • Unpublish guides on standalone Adopt(classic).

4. Remove standalone Adopt(classic)

Organizations with only Adopt (Classic)

These migration steps are for organizations using the standalone Adopt(classic) version without any Nexthink infinity architecture. This means that Collector and Nexthink browser extension are not deployed.

Collector installation and deployment is a sensitive task that requires technical proficiency.

1. Collector installation & deployment

2. Nexthink browser extension installation & deployment

In Nexthink:

1. Configure Nexthink privacy settings

2. Create accounts and roles for content management, including Adopt.

3. Create the entities and hierarchies.

4. Configure the EntraID enrichment

5. Configure target web applications

   • Optionally, import application templates with predefined key pages and CSS selectors.

   • Alternatively, install preconfigured Applications from Nexthink Library, including applications such as Workday.

6. Recreate and publish guides in Nexthink Adopt

   • Unpublish guides on standalone Adopt(classic).

7. Remove standalone Adopt(classic).