Pages without Usage Change

What is it?

This highlights hot spots in the system where there is a 20% increase or decrease in users navigating to a specific system page from the previous time period.

How to access

Click Overview from the navigation pane on the left. Go to the Key Insights section and access the Pages with Usage Change tab.

Note: Remember, you can drill down into these insights by accessing Targeting from the navigation pane on the left.

Q: What challenge can I address using the ‘Pages with Usage Change’ Insight?

A: Getting ahead of user needs

What does ‘Pages with Usage Change’ tell me?

It tells you if there is a change in the number of users when comparing selected time periods. For an increase in user traffic, this could highlight new places for Adopt content, especially Smart Pages as a pop-up prompt on these new areas of actions/interest, or it could indicate that a refresh of existing content is needed.

For a decrease in user traffic, this could indicate that content such as Smart Pages is no longer needed on certain system pages, as users are no longer navigating there.

Resolution

Keep content up-to-date based on the data being displayed in pages with usage change e.g. If visits to Goal Setting page are up 250%, review whether your Goal setting guidance is relevant and able to provide appropriate support for this increase in activity.

Business Benefits

Decreased support requests and costs, user efficiency gains