Adopt Support Dashboard & Intervention Insights

Access the Analytics module

Firstly, log in to the Adopt Self Service Workspace using your customer credentials.

Select Analytics.

The Adopt Support Overview Section

A. To access the Adopt Support dashboard, select Adopt Support from the pane on the left.

Note: Tooltips appear on the page in relation to certain buttons, fields and elements, providing you with further information. For example, hover over a question mark to see explanatory text.

The top half of the page consists of the high-level analytics Overview. Here you will find the following information:

B. Adopt Usage – Shows the Adopt Interventions and how many times the Intervention has been viewed. Adopt Engagement is the % of Adopt View which lasted for 3 seconds or longer (for PDFs/videos/Smart Pages) or 2 seconds (for Tooltips/Trails)

Note: Right-click within a table or graph to view a list of data controls such as Include/Exclude, Copy and Collapse.

C. Adopt Views and Av. Duration (s) by Date – Shows the trend of Adopt Views and Average Duration over the selected period

Note: Click the More Options button to see further actions that you can take, such as exporting the data and showing the data as a table.

Support Insights

The bottom half of the page consists of the Intervention Insights. Depending on which tab you click, the information and charts displayed will change. Here are the Intervention Insights options:

A. Profiling View - View the Intervention statistics by User Profiles

Note: Tooltips appear on the page in relation to certain buttons, fields and elements, providing you with further information. For example, hover over a question mark to see explanatory text.

B. View Detail – Measure the Adopt interventions views on a selected page

Note: Right-click within a table or graph to view a list of data controls such as Include/Exclude, Copy and Collapse.

C. Targeting Detail – View Configuration, statistics and user targeting for individual Adopt content (eg: Smart Pages, Tooltips, PDF etc)

D. Custom Date View – Use a targeted date range to track engagement insights

Note: Click the More Options button to see further actions that you can take, such as exporting the data and showing the data as a table.

Applying Filters

Filters can be applied to create targeted analytics information on the page..

Filters are accessed on the top right side of the page. You can choose to:

A. Filter by Module / Intervention – Click the dropdown arrow and choose an Adopt module

B. Filter by System – Click the dropdown arrow and choose a system

C. Filter Period – Click the dropdown and choose a timescale

D. Alternatively, on the far right side of the page click the Filters panel to create, amend and clear active filters on the page