Introduction to Advanced Analytics

Overview

Advanced Analytics allows you to understand how users interact with technology to pre-empt adoption challenges and deploy the relevant support before issues occur. 

Experience Mining

Many organizations know they have a digital adoption problem. The trouble is that they cannot identify the areas within their digital landscape causing the problem. This results in misinformed and often ineffective fixes. Not only are your digital experience teams wasting time creating support content that’s not needed, but potentially adding to digital friction. Deploying Adopt in ‘Experience Mining mode’ alleviates this issue and pinpoints your adoption problems. See exactly where users spend their time, take too long on tasks, or appear to be stuck, all before configuring any support material. So, rather than peppering applications with random help and guidance, you can proactively place support where it will have the greatest impact. 

Adopt tracks common workflows and usage over time, utilizing our Process Mining algorithm to understand what success looks like for your organization. You can access Insights via Overview, Business Matrix, and Journey dashboards within the Management Console.

Experience Mining is currently only supported on the following applications:

• Workday

• SAP Successfactors

• Salesforce Lightning

Accessing Advanced Analytics

Experience Mining dashboards are available within the regular Analytics of your Management Console. To enable this feature, please discuss with your Account or Customer Success manager.