Using Context Help

Context Help provides contextual information and guidance as users navigate through an application. It helps directly at the point of need, empowering and guiding end-users to complete tasks correctly and efficiently.

Include any guide, tour, playlist and journey in the Context Help to provide targeted and relevant guidance to all users who can access the resources by clicking on the Context Help icon.

By default, the Context Help icon is a question mark, but if you wish to customize and change the appearance, for example to your company logo, contact us for details.

Below are the basic customizations that can be applied.

The Search Bar

Context Help contains a search bar where users can input keywords to find appropriate guidance.

Note: By enabling users to search within the system, they don’t have to swap to different tabs to find information.

Journey Tracker

If you have opted to turn on the Journey Tracker function, Context Help will display the journey and the completion rate so users can track their progress. For further information, refer to Adopt’s Journey Tracker guide.

List of Available Tours

Context Help contains the available tours relating to the current user context and segment. The available tours are ordered alphabetically, or the order can be defined manually.