Adopt Support Dashboard

The Support Overview Dashboard allows you to see how your targeted Support Content is performing across applications.

What it shows: This shows the Number of Views and the Number of Users that have accessed each Intervention in the selected time period. It also shows the Adopt Engagement % and Av. Duration for that Intervention

How it’s used: This data can be used to understand how each Intervention is performing. There are extensive filters to allow the admin to focus on Module, Content Types, System Pages, Date the Interventions were added or updated

Common Question: What it the Adopt Engagement % (please see reference at the top of the page)

Intervention Insights

Profiling View

• This view shows you how Usage varies by User Profile - you can use the filtering on the right hand side to switch between profiles

• This view can be helpful for determining if certain User Profiles are more likely to be engaging with the Intervention

View Detail

• This view highlights any greater granularity that there is for this Intervention, for example on a Smart Page it will show the buttons that have been clicked, on a Trail it will show the different Trail Steps, on a Validation Tooltip it will show the Validation results

Targeting Detail

• This view will show you where this Intervention is currently targeted by System Page, Role, Language and Location

• It is particularly useful to quickly assess targeting configuration across all Adopt Modules